Delivery, cancellation & refunds

Digital delivery

This is an online software subscription. No physical product is sold or shipped. After Stripe confirms a successful payment, access is applied to the purchasing account when the signed subscription event reaches the service, normally within moments.

If paid access does not appear, contact support. Do not purchase a second subscription to resolve a delivery delay.

Recurring billing

The monthly plan renews every month at $420 USD. The annual plan renews every year at $4,050 USD. Applicable taxes may be added at checkout. The renewal date and amount are shown in Stripe Checkout and the Customer Portal.

Cancellation

You may cancel at any time through the Stripe Customer Portal available from the Subscription page, or by contacting support. Unless Stripe states otherwise during the cancellation flow, cancellation takes effect at the end of the current paid billing period. You retain access until that date and no further renewal is charged.

Refunds

Because access is delivered digitally, subscription charges are generally non-refundable after access begins, and unused time is not prorated. We will issue refunds where required by law and will review requests involving a duplicate or erroneous charge, or a paid service that Parden LLC was unable to deliver.

Request review promptly after noticing the issue. Include the account email, charge date, and a description of the problem. Approved refunds are returned to the original payment method; bank processing time is controlled by Stripe and the issuing bank.

How to request help

Email support@pitchersdigest.com. We normally respond within two business days.